Resources
Templates and resources
Throughout my design career I've learned a lot of different ways of working and approaching problems. Here I'm sharing some of the templates and resources to supercharge your process and enable your team or squad to do more quicker. These resources mostly focus on the research, ideation and testing phase of the design process.
Research templates
Research
A good user persona helps you empathise with the user long after your user interview and helps you keep focus.
Research
This componentised responsive customer journey map will help you understand where your persona is struggling.
User testing
Testing ideas is just as important as generating them. Asking the right questions, even more so.
Ideation
Coming up with ideas fast and collaboratively is important. This ideation template—consisting of HMWs, experience mapping and crazy 8s—has helped me a lot in bringing people together, aligning them and generating great ideas which are laser focused on the problem.